Returns and Warranties
In the case of any return, customers are required to notify The Edge Pro and Nebraska Blades of all returns within 30 days of the original purchase to receive any refund. Customers are responsible for contacting The Edge Pro / Nebraska Blades before shipping the product back to ensure eligibility for a return.
Proof of purchase will be required for any return to be accepted. No returns will be accepted without proof of purchase. Customers are required to provide proof of purchase before returning a product and should not mail in a return without first contacting The Edge Pro / Nebraska Blades to confirm its eligibility.
The Edge Pro / Nebraska Blades is not responsible for the lack of urgency on behalf of the customer. If The Edge Pro / Nebraska Blades is not contacted by the customer in a timely manner and the warranty expires or the purchase and return are past 30 days it is at the fault of the customer and The Edge Pro / Nebraska Blades is not obligated to do anything further.
Products Covered Under a Factory Warranty
Products with a factory warranty must go back to the factory for the warranty. Returns for factory warranty will not be accepted and should be sent to the manufacturer for compensation as requested by the respective manufacturer.
*The Edge Pro is a factory warranty center for Oster Professional and Oster Animal Divisions and will accept and repair products covered under factory warranty for items with proof of warranty.
**The Edge Pro is a factory authorized repair center for Andis but not for warranty products, all Andis warranty products are to be sent to Andis.
***PLEASE NOTE: Each manufacturer has its own warranty process and the end-user is responsible for complying with that warranty process.
****Any work done to a product under a factory warranty outside of the parameters of the warranty by any unauthorized individual will void the factory warranty and any further repairs will be at the expense of the owner.
Purchased by Mistake / Dissatisfaction / Defective Non-Warranty Items
Products purchased by mistake may be returned within 30 days in new, unopened, and unused condition. Items returned after being opened or used will not be accepted. Items returned that are not re-sellable as new will not be accepted.
Products that are found to be defective or dissatisfying to the end-user may be returned on a case by case basis only after the customer has attempted to contact The Edge Pro / Nebraska Blades about the issue within 30 days of the original purchase.
In the case of a product that functions correctly but is not satisfactory to the end-user, this is an issue between the manufacturer and end-user; not The Edge Pro / Nebraska Blades. All customers should do their due diligence to be informed about the quality of the products prior to their purchase.
*This has only the exception with products manufactured and distributed as Nebraska Blades and The Edge Pro original products.
**Any dissatisfaction with products manufactured by Nebraska Blades or The Edge Pro will be dealt with on a case by case basis. In these situations, we ask the customer to contact us as soon as an issue arises for the quickest possible resolution to any discrepancies.
*** Products from other manufacturers are subject to that company’s own quality control processes and all dissatisfaction should be directed to the respective company.
Parts installed improperly causing a malfunction, defect, or fault of the said part or other parts is the fault of the installer and not the distributor. It is in the best interest of the installer to know what they are doing before installing any new products and The Edge Pro / Nebraska Blades is not liable for any damages to the product.
The Return Process
- Determine if the product you have purchased is covered under any factory warranty.
- If yes, then follow the respective factory warranty guidelines and contact the factory directly.
*If this is an Oster Professional or Oster Animal Division product under warranty you may contact The Edge Pro / Nebraska Blades for warranty service as specified in the warranty information.
- If no, contact The Edge Pro / Nebraska Blades to determine if it qualifies for an eligible return based on the above policies.
*Not everything qualifies for an eligible return
- Once The Edge Pro / Nebraska Blades has authorized the return you mail address and ship to:
ATTN. Returns Department
The Edge Pro / Nebraska Blades
1163 SW Ordnance RD
Ankeny IA 50023
*The sender of the return package is responsible for the shipment and checking the tracking information.
**The sender of the return package is responsible for following up on the package within 15 days of its delivery to The Edge Pro / Nebraska Blades.
- After the returned product has been delivered to The Edge Pro / Nebraska Blades please allow up to five business days to process and be contacted.
Products returned outside of these guidelines will not be accepted. The Edge Pro / Nebraska Blades is not obligated to accept any return that has not been pre-approved.
All further questions should be asked directly to The Edge Pro / Nebraska Blades
Sharpening Machine Warranty Information
CS-101, CS-201, and Little Red Clipper Blade Sharpening Machines
Limited Warranty: one-year warranty from date of purchase against defective parts or workmanship. Warranty limited to replacement of parts. This warranty covers only the original purchaser. Use of non-factory parts voids any warranty. This warranty gives you specific rights. You may also have other rights which may vary from state to state. Some states do not allow limitation or implied warranties or consequential damages, so these may not apply to you.
Disclaimer: There is no expressed warranty other than the limited warranty stated above. There is no implied warranty for the merchantability or for fitness for a particular purpose. Nebraska Blades, will not be responsible for any consequential damages. Damages are limited to the replacement of the defective parts.
Twice As Sharp® and OOKAMI Gold® Scissors Sharpeners, Rotary Sharpener
Limited Factory Warranty: Two-year warranty from date of purchase against defective parts or workmanship with the exception of the sharpening, buffing, honing and polishing wheels. Warranty limited to replacement of parts. The buyer must return the warranty card to the manufacturer for coverage of the warranty. This warranty covers only the original purchaser. Use of non-factory parts voids any warranty. This warranty gives you specific rights. You may also have other rights which may vary from state to state. Some states do not allow limitation or implied warranties or consequential damages, so these may not apply to you.
Disclaimer: There is no expressed warranty other than the limited warranty stated above. There is no implied warranty for the merchantability or for fitness for a particular purpose. Wolff Industries, Inc., will not be responsible for any consequential damages. Damages are limited to the replacement of the defective parts.
Tru Hone® Knife Sharpener
Guarantee and Service: The Tru Hone® sharpener has a 12-month service guarantee. If it is necessary to return the knife sharpener to the factory for repair, pack the Tru Hone® carefully and ship prepaid to Tru Hone Corporation.
GATHERING, USE, AND DISCLOSURE OF NON-PERSONALLY-IDENTIFYING INFORMATION
Users of the Website Generally
“Non-Personally-Identifying Information” is information that, without the aid of additional information, cannot be directly associated with a specific person. “Personally-Identifying Information,” by contrast, is information such as a name or email address that, without more, can be directly associated with a specific person. Like most website operators, Company gathers from users of the Website Non-Personally-Identifying Information of the sort that Web browsers, depending on their settings, may make available. That information includes the user’s Internet Protocol (IP) address, operating system, browser type and the locations of the websites the user views right before arriving at while navigating and immediately after leaving the Website. Although such information is not Personally-Identifying Information, it may be possible for Company to determine from an IP address a user’s Internet service provider and the geographic location of the visitor’s point of connectivity as well as other statistical usage data. Company analyzes Non-Personally-Identifying Information gathered from users of the Website to help Company better understand how the Website is being used. By identifying patterns and trends in usage, Company is able to better design the Website to improve users’ experiences, both in terms of content and ease of use. From time to time, Company may also release the Non-Personally-Identifying Information gathered from Website users in the aggregate, such as by publishing a report on trends in the usage of the Website.
A “Web Beacon” is an object that is embedded in a web page or email that is usually invisible to the user and allows website operators to check whether a user has viewed a particular web page or an email. The company may use Web Beacons on the Website and in emails to count users who have visited particular pages, viewed emails and to deliver co-branded services. Web Beacons are not used to access users’ Personally-Identifying Information. They are a technique Company may use to compile aggregated statistics about Website usage. Web Beacons collect only a limited set of information, including a Web Cookie number, time and date of a page or email view and a description of the page or email on which the Web Beacon resides. You may not decline Web Beacons. However, they can be rendered ineffective by declining all Web Cookies or modifying your browser setting to notify you each time a Web Cookie is tendered, permitting you to accept or decline Web Cookies on an individual basis.
We may use third-party vendors, including Google, who use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize and serve ads based on your past activity on the Website, including Google Analytics for Display Advertising. The information collected may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. If you do not want any information to be collected and used by Google Analytics, you can install an opt-out in your web browser (https://tools.google.com/dlpage/gaoptout/) and/or opt-out from Google Analytics for Display Advertising or the Google Display Network by using Google’s Ads Settings (www.google.com/settings/ads).
Aggregated and Non-Personally-Identifying Information
We may share aggregated and Non-Personally Identifying Information we collect under any of the above circumstances. We may also share it with third parties and our affiliate companies to develop and deliver targeted advertising on the Website and on websites of third parties. We may combine Non-Personally Identifying Information we collect with additional Non-Personally Identifying Information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers, and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to the Website and the most popular features or services accessed. This information does not contain any Personally-Identifying Information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and advertising.
Mobile Device Additional Terms
• Mobile Device. If you use a mobile device to access the Website or download any of our applications, we may collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information, and IP address.
• Geo-Location Information. Unless we have received your prior consent, we do not access or track any location-based information from your mobile device at any time while downloading or using our mobile application or our services, except that it may be possible for Company to determine from an IP address the geographic location of your point of connectivity, in which case we may gather and use such general location data.
COLLECTION, USE, AND DISCLOSURE OF PERSONALLY-IDENTIFYING INFORMATION
As defined above, Personally-Identifying Information is information that can be directly associated with a specific person. The company may collect a range of Personally-Identifying Information from and about Website users. Much of the Personally-Identifying Information collected by Company about users is information provided by users themselves when (1) registering for our service, (2) logging in with social network credentials, (3) participating in polls, contests, surveys or other features of our service, or responding to offers or advertisements, (4) communicating with us, (5) creating a public profile or (6) signing up to receive newsletters. That information may include each user’s name, address, email address and telephone number, and, if you transact business with us, financial information such as your payment method (valid credit card number, type, expiration date or other financial information). We also may request information about your interests and activities, your gender, age, date of birth, username, hometown and other demographic or relevant information as determined by the Company from time to time. Users of the Website are under no obligation to provide Company with Personally-Identifying Information of any kind, with the caveat that a user’s refusal to do so may prevent the user from using certain Website features.
BY REGISTERING WITH OR USING THE WEBSITE, YOU CONSENT TO THE USE AND DISCLOSURE OF YOUR PERSONALLY-IDENTIFYING INFORMATION AS DESCRIBED IN THIS “COLLECTION, USE AND DISCLOSURE OF PERSONALLY-IDENTIFYING INFORMATION” SECTION.
We may occasionally use your name and email address to send you notifications regarding new services offered by the Website that we think you may find valuable. We may also send you service-related announcements from time to time through the general operation of the service. Generally, you may opt-out of such emails at the time of registration or through your account settings, though we reserve the right to send you notices about your account, such as service announcements and administrative messages, even if you opt-out of all voluntary email notifications.
Company will disclose Personally-Identifying Information under the following circumstances:
• Marketing Communications. Unless users opt-out from receiving Company marketing materials upon registration, the Company may email users about products and services that Company believes may be of interest to them. If you wish to opt-out of receiving marketing materials from Company, you may do so by following the unsubscribe link in the email communications, by going to your account settings (if applicable) or contacting us using the contact information below.
Changing Personally-Identifying Information; Account Termination
We take the security of your Personally-Identifying Information seriously and use reasonable electronic, personnel and physical measures to protect it from loss, theft, alteration or misuse. However, please be advised that even the best security measures cannot fully eliminate all risks. We cannot guarantee that only authorized persons will view your information. We are not responsible for third-party circumvention of any privacy settings or security measures.
We are dedicated to protect all information on the Website as is necessary. However, you are responsible for maintaining the confidentiality of your Personally-Identifying Information by keeping your password confidential. You should change your password immediately if you believe someone has gained unauthorized access to it or your account. If you lose control of your account, you should notify us immediately.
The Children's Online Privacy Protection Act ("COPPA") protects the online privacy of children under 13 years of age. We do not knowingly collect or maintain Personally-Identifying Information from anyone under the age of 13, unless or except as permitted by law. Any person who provides Personally-Identifying Information through the Website represents to us that he or she is 13 years of age or older. If we learn that Personally-Identifying Information has been collected from a user under 13 years of age on or through the Website, then we will take the appropriate steps to cause this information to be deleted. If you are the parent or legal guardian of a child under 13 who has become a member of the Website or has otherwise transferred Personally-Identifying Information to the Website, please contact Company using our contact information below to have that child's account terminated and information deleted.
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. Because there is not yet a common understanding of how to interpret the DNT signal, the Website currently does not respond to DNT browser signals or mechanisms.
If you have any questions regarding our policies, please contact us at: